Privacy Policy

Last updated: July 2026

This Privacy Policy explains how YNC Pet Care, a brand of YENİÇAĞ ECZA SANAYİ ANONİM ŞİRKETİ, collects, uses, stores, and protects personal information when you visit our website, place an order, contact us, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Company Information

This website is operated by:

YENİÇAĞ ECZA SANAYİ ANONİM ŞİRKETİ
ÜMİT MAH. 1411/4 SK. 17 B
Bornova, İzmir, Türkiye
Email: eticaret@yenicagecza.com

2. Information We Collect

We may collect the following types of information:

• Name and surname
• Email address
• Billing and shipping address
• Phone number, if provided
• Order details
• Payment and transaction information
• IP address, browser type, device information, and website usage data
• Messages or inquiries submitted through contact forms
• Distributor inquiry information, if submitted

We do not store full credit card details on our website. Payments are processed securely through third-party payment providers.

3. How We Use Your Information

We use your personal information to:

• Process and fulfill orders
• Arrange shipping and delivery
• Calculate taxes, duties, and import charges where applicable
• Communicate with you about your order
• Respond to customer service requests
• Review distributor or business partnership inquiries
• Improve our website, products, and services
• Prevent fraud and protect website security
• Comply with legal, tax, customs, and regulatory obligations
• Send marketing communications only where permitted or consented to

4. International Shipping and Customs Information

Because we ship products internationally from Türkiye, certain personal information may be shared with shipping carriers, customs authorities, logistics partners, and payment providers in order to process delivery, customs clearance, duties, taxes, and import requirements.

Where available, we may use Delivered Duty Paid (DDP) shipping services so that applicable import duties and taxes can be calculated and collected during checkout.

5. Sharing Your Information

We may share your information with trusted third parties only when necessary, including:

• Shopify and related e-commerce service providers
• Payment processors
• Shipping and logistics companies
• Customs brokers and customs authorities
• Email and communication service providers
• Analytics and advertising platforms
• Legal, accounting, or regulatory advisors where required

We do not sell your personal information.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember preferences
• Analyze website traffic
• Improve user experience
• Support advertising and marketing performance

You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

7. Marketing Communications

If you subscribe to our newsletter or agree to receive marketing communications, we may send you updates about products, offers, educational content, or company news.

You can unsubscribe at any time by using the unsubscribe link in our emails or contacting us at eticaret@yenicagecza.com.

8. Data Retention

We retain personal information only as long as necessary for:

• Order processing
• Customer service
• Legal and tax obligations
• Customs and shipping records
• Fraud prevention
• Business and accounting records

When personal data is no longer required, we securely delete or anonymize it where possible.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Object to or restrict certain processing
• Withdraw marketing consent
• Request a copy of your data
• Lodge a complaint with a relevant data protection authority

To exercise your rights, please contact us at:

eticaret@yenicagecza.com

10. International Data Transfers

As we operate from Türkiye and use global e-commerce, payment, logistics, and technology service providers, your information may be processed or stored in countries outside your country of residence.

We take reasonable steps to ensure that personal information is handled securely and in accordance with applicable data protection standards.

11. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.

12. Children’s Privacy

Our website and products are intended for adults purchasing pet care products. We do not knowingly collect personal information from children.

13. Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or policies of those third-party websites.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised “Last updated” date.

15. Contact Us

For questions about this Privacy Policy or your personal data, please contact:

YNC Pet Care
A brand of YENİÇAĞ ECZA SANAYİ ANONİM ŞİRKETİ
ÜMİT MAH. 1411/4 SK. 17 B
Bornova, İzmir, Türkiye
Email: eticaret@yenicagecza.com