Terms of service

Terms of Service

Last updated: July 2026

Welcome to YNC Pet Care, a brand of YENİÇAĞ ECZA SANAYİ ANONİM ŞİRKETİ. These Terms of Service govern your access to and use of our website, products, and services.

By accessing or using this website, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website.

1. Company Information

This website is operated by:

YENİÇAĞ ECZA SANAYİ ANONİM ŞİRKETİ
ÜMİT MAH. 1411/4 SK. 17 B
Bornova, İzmir, Türkiye

Email: eticaret@yenicagecza.com

Throughout these Terms, "YNC Pet Care", "we", "our", and "us" refer to YENİÇAĞ ECZA SANAYİ ANONİM ŞİRKETİ.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age or have permission from a legal guardian.
  • The information you provide is accurate and complete.
  • You will use this website only for lawful purposes.

3. Products

YNC Pet Care offers nutritional supplements, functional treats, wellness products, grooming products, and pet care solutions for cats and dogs.

Our products are intended to support general pet wellness and are not intended to diagnose, treat, cure, or prevent diseases.

Always consult your veterinarian before using any supplement if your pet has an existing medical condition, is pregnant, nursing, or receiving medication.

4. Product Information

We make every effort to ensure that product descriptions, images, ingredient lists, and nutritional information are accurate.

However:

  • Product packaging may change over time.
  • Colors shown on screens may vary.
  • Minor formulation or packaging updates may occur without affecting product quality.

We reserve the right to correct errors or update information without prior notice.

5. Pricing

All prices displayed on our website are shown in the selected market currency.

Prices may change without prior notice.

Applicable taxes, duties, shipping charges, and import fees will be calculated during checkout where applicable.

Promotional pricing may be available for limited periods.

6. Orders

We reserve the right to:

  • Accept or refuse any order.
  • Cancel suspected fraudulent transactions.
  • Limit purchase quantities.
  • Request additional verification before processing an order.

If an order cannot be fulfilled, any payment received will be refunded according to the original payment method.

7. International Orders

YNC Pet Care ships internationally from Türkiye.

Depending on the destination country, orders may be shipped using Delivered Duty Paid (DDP) services where available.

Import duties, taxes, customs procedures, and shipping methods may vary depending on local regulations.

Customers are responsible for complying with the import regulations of their destination country.

8. Shipping

Estimated delivery times are provided for guidance only.

Delivery dates are not guaranteed and may be affected by:

  • Customs inspections
  • Weather conditions
  • Carrier delays
  • Public holidays
  • Force majeure events

YNC Pet Care is not responsible for delays outside our reasonable control.

9. Returns and Refunds

Returns and refunds are governed by our Returns & Refund Policy.

Please review that policy before making a purchase.

10. Intellectual Property

All website content, including but not limited to:

  • logos
  • trademarks
  • product names
  • photographs
  • videos
  • graphics
  • documents
  • product descriptions
  • educational content

is the property of YNC Pet Care or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

11. User Conduct

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt unauthorized access to our systems.
  • Interfere with website security.
  • Upload malicious software or harmful code.
  • Copy or misuse website content.
  • Misrepresent yourself or another individual.

12. Third-Party Services

Our website may include links or integrations with third-party services such as:

  • Shopify
  • payment providers
  • logistics companies
  • analytics providers
  • social media platforms

We are not responsible for the content, policies, or practices of third-party services.

13. Limitation of Liability

To the fullest extent permitted by law, YNC Pet Care shall not be liable for:

  • indirect damages
  • incidental damages
  • consequential damages
  • loss of profits
  • business interruption
  • loss of data

arising from the use or inability to use our website or products.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

14. Disclaimer

The information provided on this website is intended for general educational and informational purposes.

It does not replace professional veterinary advice, diagnosis, or treatment.

If your pet is ill or experiencing a medical emergency, seek immediate assistance from a licensed veterinarian.

15. Privacy

Your use of this website is also governed by our Privacy Policy.

Please review that policy to understand how your personal information is collected and used.

16. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Republic of Türkiye, without regard to conflict of law principles.

Where applicable, consumers may also benefit from mandatory consumer protection rights available under the laws of their country of residence.

17. Changes to These Terms

We reserve the right to modify these Terms of Service at any time.

Updated versions will be published on this page with a revised "Last updated" date.

Continued use of the website after changes constitutes acceptance of the updated Terms.

18. Contact Information

For questions regarding these Terms of Service, please contact:

YNC Pet Care
A brand of YENİÇAĞ ECZA SANAYİ ANONİM ŞİRKETİ

ÜMİT MAH. 1411/4 SK. 17 B
Bornova, İzmir, Türkiye

Email: eticaret@yenicagecza.com